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Our clients have spoken! We are humbled and honored that so many of our clients have taken the time to reflect on their positive experience with Insurance Services of America.

Testimonials: What Our Clients Are Saying

My non-profit missions organizations uses Insurance Services of American for ALL of our overseas insurance needs. The insurance is affordable, easy to purchase and the staff are always extremely helpful with any questions I have. I would highly recommend this insurance for others looking for a trustworthy insurance company.
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Collyn M. – Submitted 11/28/17

Provides good customer service!
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Lee Ann H. – Submitted 11/28/17

Great team to work with, very attentive. Great value!
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Rachid M. – Submitted 11/3/17

Fast, quick and easy. Good price and friendly service. Thank you all for making the process non painful or frustrating.
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Mark R. – Submitted 11/1/17

Had GREAT care from Suzanne. Thanks for the help!
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Jackie T. – Submitted 10/6/17

It was a real pleasure speaking with Suzanne. She was very helpful and I was impressed.
I will be awaiting for the other link since my daughter is US citizen, he is from Egypt, and both reside in Egypt.
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Ahmed M. – Submitted 8/24/17

Completely positive experience. Very professional, helpful, and willing to go the extra mile to help us out.
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Scott R. – Submitted 8/22/17

Thank you so much for the help and the excellent service! I just booked insurance and look forward to booking again in the future!
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Jacob W. – Submitted 8/17/17

I had a great time during my trip to remote parts of India, especially with the peace of mind that I have medical/evacuation insurance in case I needed it. Thankfully, I did not need any services. It was very easy to work with Insurance Services of America and to get coverage. I highly recommend this insurance to travelers.
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Jasdeep K. – Submitted 8/7/17

Thank you Graham very much for your email, yes Suzanne Munson your plan specialist was extremely helpful and very patient with us, it was because of her help, kindness and patience that we chose ISA 😊to buy the healthcare for our son. It was a pleasure dealing with her. Thank you once again and if we need any further help we will be in further contact 😊
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Submitted 8/3/17

We have been working with Insurance Services for several years, and have always received exceptional service. Whether a simple email to follow up about a team we sent out, or finding the perfect policy to fit a unique situation (we have a lot of those!). Through email, on the phone, or chatting on their website, they provide all around great customer service. My business will continue to be with their team.

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Megan M. – Submitted 7/25/17

We had a wonderful time in Cuba last week and working with Adam to insure we had the coverage we needed….just in case…was a pleasure. We did not need to use his services, but I believe they would have come through for us if we had needed the services.

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Pamela S. – Submitted 7/20/17

I really liked how the insurance end of things were handled, one less thing for me as the outreach pastor to worry about. All & all, it was a very positive experience and I would be sure to work with Insurance Services of America again.

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Troy S. – Submitted 7/13/17

I just returned from a 8 day mission trip to Peru. Before leaving I contacted Adam at Insurance Services Of America and he sent me the information I needed to purchase the insurance. The price was reasonable and the coverage was good. After I received the insurance card in the mail I realized that I had picked the wrong return date (one day too early). I emailed Adam and he was able to extend my coverage for another day for only $4.16. Once I returned they followed up with me to see if I needed help filing any claims. Thank goodness I didn’t, but the customer service was top notch! Working with Adam and his team at Insurance Services Of America is been a good experience. My next oversees trip, I will contact them again.

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Julie B. – Submitted 6/28/17

I lead groups of 20 or more on overseas mission trips every summer. Working with Adam has been great -they offer great products at reasonable prices and he’s always very responsive and easy to work with. Kudos!

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Brad B. – Submitted 6/23/17

Great Company! They were easy to work with, followed up on my questions and helped me pick the right type of coverage for the trip we were going on. Most of all they were priced right. Not only that but after my return they followed up to make sure that there was no claim that needed to be handled. Never had this happen to me before from any of the other companies I’ve used. Top notch company! Use them.

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Roger R. – Submitted 6/20/17

I just wanted to let you know that I am very appreciative of the
prompt and great service given to one of the couples on my
Helping Hands Mission Trip team, who had to cancel going
on the trip due to illness.

The Tribunos had purchased the Roundtrip Elite coverage provided
by Seven Corners. We followed the instructions online for filing
a claim and the Tribunos advised that, “We had no problem getting everything settled
with our travel insurance. We have received the reimbursement with no further explanation
needed, other than the doctor’s statement and all of the documentation you (Ronnie) provided us.”

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Ronnie S. – Submitted 6/6/17

I just returned home from an eight day trip to Thailand. Great experience. Before I departed I purchased medical insurance from Insurance Services Of America . It gives one great piece of mind when you are thousands of miles from home to know that you are covered with great insurance in case the need arises . This is the third time I have purchased insurance from Insurance Services Of America and I have always been pleased. They are kind very professional and their charges very reasonable. I am pleased to recommend them to anyone who may be traveling outside of The United States.

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Ted L. – Submitted 6/4/17

Have always been impressed with this company. They have very personal service and have always walked the extra mile with me anytime I needed them to. I highly recommend Adam Bates and his company to you.

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Bobby S. – Submitted 6/2/17

We attended your conference in Las Vegas In August 2016 and were fortunate to pass by the booth of Graham Bates of Insurance Services of America.

We had been living overseas for years, but recently decided to return to reside most of the year in the US.

Big problems! Health insurance continues to be a major issue for those living or traveling overseas and especially if you are nearing the Medicare years.

Graham was able to guide us to interim insurance in the US for the period before we were eligible for Medicare to begin. This was very important as no other agents seemed to know about these issues.

Now, he has provided us with options for temporary health insurance for travel overseas – very important if you don’t have the coverage through US insurance or want to stay longer than 60 days.

I highly recommend his services to others in your conferences and hope that you will invite him to provide this important information and service to others.

Please contact me if you have any questions or need more information.
And Graham – thanks again for your helpful information and services.

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Rita L. – Submitted 5/30/17

Rachel was most helpful and answered all of my questions in detail.
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Sherry T. – Submitted 5/20/17

I have used this insurance service for several years. Although I have never needed health care reimbursement, I can say that my experience with the staff has been quite good.
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Matthew H. – Submitted 4/24/17

I’ve used them a couple times, there is simply no comparison, they are fantastic!
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Rich R. – Submitted 4/18/17

I’ve used this company several times now and they are always honest, help me get the best plan, and very helpful with claims. I highly recommend them.
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Lindy P. – Submitted 4/17/17

From start to finish these guys were fantastic. They were recommended by a ministry partner who travels extensively and we found them extremely knowledgeable and responsive to queries. Highly commend.
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Louanne E. – Submitted 4/6/17

This is the second year that our organization has used Insurance Services of America (ISA) for our short term work in the Amazon region of Brazil. They are extremely easy to work with and it is assuring that even though we did not need to file a claim (thankfully!) that their team was right there behind our team!
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Ed P. – Submitted 4/4/17

The customer service I received via the International Services of America was amazing.
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Theresa N. – Submitted 4/3/17

I didn’t have any claims but I am completely satisfied with Insurance Services of America. Straightforward, all questions answered and quick, easy process. One of the less expensive short term policies around.
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LaDonna E. – Submitted 3/30/17

Everything went very smoothly. Staff were very helpful and friendly. Highly recommend!
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Heather W. – Submitted 3/28/17

Easy to sign up. No issues.
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Anthony D. – Submitted 3/20/17

As the coordinator of a high school international service trip, I used Insurance Service of America to cover my students and chaperones. This company was incredibly easy to work with and their responses were incredibly quick. I had a few students drop out of the trip after I ordered the insurance, but I was able to change the names on the cards to that of the students who replaced them. I would not hesitate to use this company again and highly recommend it.
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Chris W. – Submitted 3/13/17

Your agent Suzanne Munson has been a wonderful help which is especially appreciated since this is my first time purchasing travel insurance. I didn’t buy it last time I was in Haiti in 2010, but now that I’m leading a group of 6 of us, I really appreciate the peace of mind and feel confident in your services given what I’ve experienced thus far and what I’ve read about your company in the BBB reviews.
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Juli L. – Submitted 3/10/17

My insurance buying was a positive experience.
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Kent A. – Submitted 3/9/17

Price was competitive. They followed up to make sure everything has gone well.
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Jeffrey G. – Submitted 2/28/17

I had a wonderful experience with Suzanne. This was the first time I used travel insurance and she was helpful and kind and I’m so glad to have a little peace of mind for my kids!
I will for sure consult your services again before another mission trip!
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Katharine T. – Submitted 2/24/17

I have used Adam Bates and Insurance Services of America on several occasions and have always been pleased with the service and follow up l’ve received. I highly recommend them.
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John B. – Submitted 2/23/17

Great help for getting help with insurance.
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Diane S. – Submitted 2/13/17

Buying insurance was convenient and affordable.
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Donald D. – Submitted 2/13/17

Excellent service. Easy to navigate web site. Wide variety of products. No surprises.
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Anthony D. – Submitted 2/13/17

I had such a positive experience with the process of obtaining insurance from Insurance Services of America. I was undecided about what to do and Aaron returned my calls and found the perfect quote with everything I needed.
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Brenda T. – Submitted 2/8/17

Very helpful in navigating the numerous insurance plans offered and pointing us towards the ones that would fit our unique situation.
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Tim C. – Submitted 2/6/17

Everything was executed in a very professional way and I am completely satisfied with the service.
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Joan D. – Submitted 2/3/17

Very good communication.
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Maria O. – Submitted 2/2/17

I have used your travel insurance services before and was so pleased with the prompt, courteous and helpful way the agent worked with me. So I decided to go with you all again. Suzanne Munson was so very helpful, and once we have paid for our flight, I will begin the insurance coverage….probably in a few days. Please thank Suzanne Munson for the good job she did.
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Carol T. – Submitted 1/23/17

We have used Insurance Services of America for many years to cover our team members during our service trips to Guatemala. Quotes are supplied quickly and the policies are reasonably priced and have great coverage. GREAT customer service! Would highly recommend.
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David C. – Submitted 1/21/17

I am writing this feedback about my experience with Suzanne Munson regarding denial of claims of my son’s injury. There was some mistake by the doctor about writing cause of injury and it was reported to the insurance company incorrectly that it happened due to playing soccer which was not the case. Because of the doctor’s error, the company refused to cover it. I contacted to Suzanne and discussed the case in detail. She provided me guidance and her continuous help was a source of relief for me. I was, being a non-US citizen, not aware of the rules completely. Her conduct throughout the case has been of high standard. I and my family have no words to thank her for her care and concern. She is an excellent professional and replies all my mails promptly. We wish her an good luck for her future endeavors!
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Farrukh N. – Submitted 1/18/17

This was my first time arranging for insurance for a missionary group traveling out of the country. The assistance and service I received from this organization was outstanding. Great customer service!
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Carol D. – Submitted 1/18/17

Aaron has helped me on a couple of different occasions. He is always polite and quick to respond. He is also patient and gives me options based on my personal situation. I would not hesitate to recommend he and the company.
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Melanie V. – Submitted 1/18/17

I work for a religious community and have worked with Aaron Bates at Insurance Services of America (ISA) for several years with our insurance needs for international travelers. I receive sound advice with applicable options to allow me to make the appropriate decision for our needs. I appreciate the level of detail and explanation and will continue to use ISA services for future needs.
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Beth A. – Submitted 1/16/17

I applied for emergency health coverage while visiting USA. Emergency care is very expensive in USA to pay out of pocket. The site was easy to navigate The rates are reasonable and affordable although thankfully i did not need to use the coverage the policy clearly states what is and what isn’t covered it certainly gave me a sense of security.
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Sohair H. – Submitted 1/3/17

The staff is absolutely the best! No pressure, full support and great product!
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James H. – Submitted 1/3/17

Great friendly service for international travel health insurance.
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Susan P. – Submitted 12/22/16

I am so thankful to their customer service team and in particular to Suzanne Munson for her help sorting out my claim. She was relentless in her search for a solution to the many issues I encountered while filing my claim and I could not thank her enough.
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Silvia V. – Submitted 12/21/16

Insurance Services of America was very helpful from the start in answering my questions, helping me get set up with short term trip coverage, and being flexible when things needed to be changed. I always received a response in a timely manner and they checked in with me promptly when I returned from my trip. Adam assisted me and went above and beyond. I will be returning to them with any future short term insurance needs. Thank you!
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Brittany S. – Submitted 12/19/16

I recently traveled to Zambia, and used them for travel medical insurance, I got wonderful quick efficient service, and great coverage for a great price. I would definitely use them again and recommend them to anyone who’s traveling.
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Sabine S. – Submitted 12/13/16

No problems with service from this company.
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Danny T. – Submitted 12/12/16

Competitive prices. Easy purchase process.
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Donald D. – Submitted 11/30/16

Excellent service. Very quick, efficient, logical, and the price was very fair. Thank you!
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Jeanine V. – Submitted 11/27/16

The site is relatively easy to navigate and the insurance affordable! We’ll be using them again for sure!!
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Chikondi H. – Submitted 11/22/16

Although I did not need to file a claim, the service is excellent and they are very thorough and efficient.
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Kathy R. – Submitted 11/18/16

Great company to work with. Attentive and helpful.
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Daniel D. – Submitted 11/15/16

Excellent experience, no complaints.
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Jamila D. – Submitted 11/9/16

Great service, great communication, great pricing, great use of technology in the underwriting process! Thanks!
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Seth T. – Submitted 11/8/16

Insurance Services of America was attentive and pleasant to work with. Thankfully, I had no need of their services; I hope to sign up for coverage on my next trip.
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Judith G. – Submitted 11/3/16

This company is always professional, always knowledgeable, and always helpful. They are quick to help and answer questions, and they always provide the answers I need, and go out of their way to do things for me that are beneficial. We have used them for years, and will continue to use them for years.
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Megan D. – Submitted 11/2/16

Enrollment was easy, paperwork arrived in timely fashion. Travel documents appropriately compact. No claim filed.
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Samuel W. – Submitted 10/31/2016

My experience with Insurance Services of America has been very positive! The people are courteous, efficient, and helpful. I’m very happy with their services and would highly recommend them.
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Stephanie S. – Submitted 10/25/2016

I was very pleased with this company. From the beginning, my agent was so very helpful in figuring out the appropriate coverage needed. And quick to help me with my delayed baggage claim.
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Melodie L. – Submitted 10/20/2016

We had a great experience with Missionary Health/Insurance Services of America. It was easy to take care of getting our insurance needs covered. It was also a quick turnaround.
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Angela D. – Submitted 10/14/2016

Insurance Services of America is a great business to work with, very professional, caring, and competent. I highly recommend them.
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Ronnie M. – Submitted 10/11/2016

Didn’t really have to use it so I do not have much to say about the actual insurance itself. But setting up the insurance was very easy and the coverage offered was clear.
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Vinesh G. – Submitted 09/19/2016

Insurance Services of America provided what I needed at a reasonable rate. I did not need to file a claim, thankfully, but all my contact with their company was good, helpful, and professional and I feel confident about using their services in the future.
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Hannah P. – Submitted 09/08/2016

First rate, friendly, prompt service. We have used Adam Bates and his office for many short term insurance policies and are very satisfied.
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Viviane S. – Submitted 09/06/2016

I appreciated such an easy process with my overseas insurance as well as the kind customer service.
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Viviane S. – Submitted 09/05/2016

They wrote me email right after I returned from my trip asking if they could help me with any claims. Very kind.
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Baolian W. – Submitted 08/26/2016

It is important have a good international health insurers.
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Eduardo P. – Submitted 08/24/2016

Have used Insurance service of America several times for mission trips, Excellent service in obtaining coverage. Have never had to use claims so I have no comment on that.
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William T. – Submitted 08/23/2016

Very easy for online purchasing.
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Srdjan S. – Submitted 08/19/2016

I have been totally satisfied with the service and the insurance that I have received from Insurance Services of America. I have used them for a number of years now, and will continue to use their services in the future.
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Walter D. – Submitted 08/18/2016

This company is thorough and detail-oriented. Suzanne Munson, in particular, is efficient and wonderful with customer service. She is thoughtful and sensitive as well. Thank you!
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Paula F. – Submitted 08/18/2016

I have used this company several times and the agent is always very helpful, very friendly and gives me options and prices for the various types of coverage available to me. I will use them again without any hesitation.
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LaVerne W. – Submitted 08/16/2016

Professional, transparent and smooth.
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Yuhui G. – Submitted 08/16/2016